NEObirdie Customer Returns & Refunds Policy

Returns

A return is an item a customer sends back to NEObirdie. The Customer is responsible for producing and funding the return label. We evaluate the condition of each returned item. If we determine that the item is sellable, we return it to our inventory. If we determine that it is unsellable (defective or damaged, for example), we assess who caused the damage. Then we decide if you are eligible for a reimbursement.

A returned item is classified as unsellable for the following reasons:

  • The item is not in the same condition as previously listed.
  • It is defective, damaged, opened, lacking required labeling, prohibited, or otherwise unsuitable.
  • The item may pose a health or safety risk to our associates, or to the next customer who buys it.

Returns Time Frame

In most cases, customers can request to return an item within 30 days of receiving it. We may make case-by-case exceptions and accept return requests beyond 30 days of receipt.

Extended Returns Timeframe

Customers can return eligible items shipped during November and December until the end of January.

Replacements

NEObirdie may also issue replacements to customers returning items. If we do, NEObirdie will ship a new item to you and you will be in charge of the shipping fee.

Please note that:

  • Customers can request a replacement only if the same item from our inventory is available.
  • Customers must return the item that is being replaced with shipping label created and funded by the customer.

Refunds

A refund is a customer credit for all or part of the cost of a purchased item. In some cases, we issue customers a “returnless refund.” This means that the customer is not required to send the item back to the fulfillment center. Some items that are not eligible for return may be eligible for a refund.